Value #3

Experience Matters (EEM)

Our purpose to simplify people’s lives requires consistency. Without consistency, we subject people to uncertainty and complication. That’s why every experience matters

This customer-centricity is our legacy. Customers first were the first two words in our values on Day 1. We obsess over every single experience. 

Taking responsibility for people’s daily lives;

Being dependable every single time; and

Doing whatever it takes to build trust.

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